Location: Wayne, PA

Why Join US?! The Associates that make up the Evolve IP Team are the root of our success. We hire people with passion, drive, and a vision for the future. Our environment is open and comfortable (no one has offices), proactive and fast-paced. We offer transparency, feedback and acknowledge that the hard work our associates put in makes our goals a reality.

Why else? When you join the team at Evolve IP, you’ll be instantly involved in the hottest technologies. How hot? IDC has noted that cloud services will grow more than $107 billion in 2017!!

And … From the moment of hire, we believe that within a year, you will develop your professional and business skills enough to move up inside the organization. To ensure this happens, your manager will develop a detailed 100-day plan outlining expectations, responsibilities and provide frequent performance reviews.

Oh, and one more thing! We offer an extensive benefits package for full-time associates, including medical, dental, vision, and 401(k)!

The Billing Associate is a role that is tailor made for someone who has the natural ability to understand workflow and dataflow structures. The role of a Billing Associate requires someone who is detail oriented, possesses excellent time management skills, and can juggle multiple projects at once. We are looking for someone with a desire to work in a fast-paced environment within the technology sector, and who has the ability to prioritize work to ensure that all time frames are met.

1. POSITION PURPOSE:

  • Provide support for all aspects of the company’s billing operations
  • Ensure that all services provided to customers are billed accurately and in a timely manner
  • Ensure customer satisfaction through timely resolution of customer-initiated billing inquiries
  • Perform quality assurance on monthly billing cycles
  • Research and provide resolution for customer-initiated billing disputes
  • Provide support for the company’s revenue assurance activities

2. MAJOR RESPONSIBILITIES:

  • Ensure a timely, accurate execution of the above listed activities

3. ASSIGNMENT, REVIEW AND APPROVAL OF WORK:

Who is responsible for assigning and reviewing the work of this position?

  • Various members of the Evolve IP management team

In what form and how detailed are the instructions?

  • Formal Method of Procedures AND on the job training will define the processes that for quality and compliance purposes one must adhere to.

How often is the individual’s work reviewed?

  • As needed

What decisions are made independently?

  • Research efforts to field customer and collections inquiries.
  • Most steps relate to finely tuned data management processes.

4. MAJOR CONTACTS:

  • Entire organization; Billing interacts with all functional areas.
  1. 5. MINIMUM QUALIFICATIONS:
  • Natural ability to understand workflow/dataflow structures
  • Ability to analyze and apply existing tools and procedures with minimal effort
  • Ability to prioritize efforts that drive revenue and cash flow
  • Attention to detail
  • Adapt quickly to in-house tools and processes
  • Positive attitude
  • Flexibility to take on additional tasks while meeting daily and weekly deadlines
  1. 6. SPECIAL SKILLS/EQUIPMENT:
  • SAP ECC CRM (contracts and accounts) for Evolve IP organic and ShoreTel base
  • Microsoft Office tools for analysis and information management
  • MS Excel: Specific experience in lookup and reference formulas
  • Internal (custom-supported) browser-based quality assurance tools
  • Familiarity with business rules, bundled/unbundles suites of products
  • Experience in a rating environment for billed services
  1. 7. PROFSSIONAL SKILLS
  • Professional writing skills
  • Professional sense of courtesy when interacting with customers and teammates
  • A work ethic based on dedication to this company and its mission

8. MAJOR CHALLENGES:

  • New applications, new processes
  • Ability to train once, work many
  1. 9. DIRECTION OF OTHERS:
  • As assigned through manager
  1. 10. KEY PERFORMANCE INDICATORS:
  • Invoices sent within 3 business days
  • Maximo tickets fielded and completed 2 business days
  • Billing release and MACs completed 1 business day
  • Billing credits kept to a minimum through proper QA
  • Billing disputes resolved on time per customer agreement

To submit your resume please click here.