Position Summary

The Help Desk Technician, Level 2 is a member of the MSP Service Desk team.  This position primarily handles incident-based support for issues beyond our standard operating procedures or that are escalated from Level 1.  Escalation issues include troubleshooting problems related to computer systems which do not have standard solutions, or which require changes to code or programs.  In addition to owning and ensuring that support requests are resolved properly the first time, the Help Desk Technician 2 is also responsible for meeting ITaaS SLA’s.


  • Microsoft VMware, Citrix, Cisco Certified preferred
  • AWS Certified Solutions Architect – Professional
  • Web Services, API, REST, RPC
  • Virtualization, Storage, Networking
  • Disaster Recovery, High Availability, Fail Over and Redundancy
  • Bachelor’s degree in IT/IS related field 2-4 years industry experience
  • High Level EQ
  • Solid verbal and written communication skills
  • Excellent time management skills
  • Ability to work directly with internal staff and customer in a professional manner
  • MS Office proficientn

Duties and Responsibilities

  • Resolving customer issues through tickets
  • Administrative (Time Tracking, Notes, Office Tech)

Join Us

From a team dedicated to building a rewarding work environment to unlimited education opportunities to being named one of the top places to work in the country. We’re excited to hear from you.