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Year: 2017

Credit Union 1 Improves Member Experience and Increases ROI with The Evolve IP OneCloud®

December 13, 2017 / jbrooks

Long-Term Partnership Compounds IT Investment with Decreased Costs, Improved Member Services and Greater Efficiencies for Multi-Branch Financial Institution WAYNE, Pa.—December 13, 2017 – Evolve IP, The Cloud Strategy Company®, today announced that Credit Union 1, which serves more than 100,000 members in Illinois, Indiana, and Nevada, has improved member service metrics and simplified their IT […]

Evolve IP Honored with 2017 Cloud Computing Security Excellence Award

November 7, 2017 / jbrooks

WAYNE, Pa.—November 7, 2017—Evolve IP, The Cloud Strategy Company™, announced today that TMC, a global, integrated media company, has named The Evolve IP Compliance Cloud™ as a 2017 Cloud Computing Security Excellence Award winner. The Cloud Computing Security Excellence Award, presented by Cloud Computing magazine, recognizes companies that have most effectively leveraged cloud computing in their efforts […]

Evolve IP Named in Gartner’s 2017 Magic Quadrant for Contact Center as a Service, North America

October 30, 2017 / jbrooks

WAYNE, Pa. — October 30, 2017 — Evolve IP, The Cloud Strategy Company™, today announced that Gartner has named it to the 2017 Magic Quadrant for Contact Center as a Service, North America.* The report, which includes 11 providers, notes that “North America’s CCaaS market has matured to provide application leaders and customer service organizations […]

Evolve IP Acquires Clearlogin

October 17, 2017 / jbrooks

The Inquirer recognizes Evolve IP’s recent acquisition of Clearlogin, an identity authentication provider based in Mountainside, N.J. This move enables Evolve IP to offer identity management software integrated into its cloud solutions, as well as to move forward with its strategic push for continued growth. To read the full article on The Inquirer, follow the […]

Evolve IP Acquires Identity Authentication Technology Leader Clearlogin

/ jbrooks

Solution Delivers Secure, Compliant Single-Sign-On and Access Management Tools For 4,000+ Pre-Integrated Applications WAYNE, Pa. — October 17, 2017 — Evolve IP, The Cloud Strategy Company™, today announced that it has acquired Clearlogin, an identity authentication technology provider based in Mountainside, New Jersey. The strategic purchase is part of the company’s ongoing development strategy and […]

The Construction Industry Eases into the Cloud

September 26, 2017 / jbrooks

Construction DIVE cites Evolve IP’s David Lawson on the importance of cloud strategy, integration and oversight. As the construction industry migrates into the cloud, it becomes clear that an upfront strategy is needed in order to preserve security, project data integrity, and to ensure disaster recovery. To read the full article on Construction DIVE, follow the link.

Getting into the Cloud

September 21, 2017 / jbrooks

Forbes recognizes Evolve IP for bringing Singer Equipment Corporation, a mainstream business based in PA, into the cloud by means of unified communication. Leadership at Singer cites that, “The cloud has spawned services and has shown a way for IT to be that much more fluid and adaptable.” Ti, Singer’s Network Admin, states that cost control, […]

Evolve IP Recognized in Gartner’s 2017 Critical Capabilities for Disaster Recovery as a Service (DRaaS) Report

September 20, 2017 / jbrooks

Evolve IP Survey Notes That While Natural Disasters Can Be Devastating, Smaller Disasters Are More Common and Can Be Just as Harmful WAYNE, Pa.—September 20, 2017—Evolve IP, The Cloud Strategy Company™, today announced that its Disaster Recovery as a Service (DRaaS) solution was recognized in Gartner’s 2017 Critical Capabilities for Disaster Recovery as a Service report. Offerings were […]

Evolve IP listed as the Top 10 CCaaS Providers of 2017

September 19, 2017 / jbrooks

Today’s call center has rapidly evolved. By adopting new communication channels, they’re able to meet customer demands of a seamless experience across all channels. Enterprise Services Outlook recognizes Evolve IP’s approach of working closely with enterprises to create the customized solutions for their organization that their customers demand. To read the full article on ES […]

Evolve IP Featured in Inc. Magazine

September 18, 2017 / jbrooks

A Fast-Growing Company Views The Cloud Through a Unique Lens When Evolve IP opened its doors a decade ago, its founding team shared a unique vision. They realized the cloud is not about buying one individual service. It is about having a strategy for multiple services and having them work together. To deliver on that […]

Channel Partners coverage on Evolve IP’s acquisition of Mtel

August 28, 2017 / jbrooks

Channel Partners Online recognizes Evolve IP and our recent acquisition of Mtel, a cloud communications firm based in the Netherlands, as a part of our overall growth strategy. Acquiring Mtel means that Evolve IP has an immediate physical presence as well as additional data centers in Europe, allowing our partners to expand their reach and grow […]

Evolve IP Named For 5th Time to 2017 Inc. 5000 List of Fastest-Growing Private Companies

August 17, 2017 / jbrooks

Receives Inc. 5000 Honor Roll Designation; Achieved by Fewer than 10 Percent of Recognized Businesses WAYNE, Pa.—August 17, 2017—Evolve IP, The Cloud Strategy Company™, today announced its inclusion on Inc. Magazine’s 2017 Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies in America. Evolve IP has been named to the list for the 5th time, […]

BCM One Offers Evolve IP’s Full Suite of Award-Winning, Integrated Cloud Computing and Communications Solutions

August 14, 2017 / jbrooks

WAYNE, Pa. — August 14, 2017 —Evolve IP™, The Cloud Strategy Company™, today announced that BCM One, a leading technology solutions provider, is now offering Evolve IP’s complete suite of award-winning and integrated cloud solutions including: disaster recovery, contact centers, unified communications / business collaboration, desktop services, and Infrastructure as a Service. Best-of breed cloud […]

Evolve IP Adds Telarus To Master Agent Partner Program

August 8, 2017 / jbrooks

Leading Cloud Services Distributor to Offer Evolve IP’s Full Suite of Award-Winning Cloud Computing and Communications Services WAYNE, Pa. — August 7, 2017 —Evolve IP™, The Cloud Strategy Company™, today announced that it has signed Telarus, a leading cloud services master agent and creators of GeoQuote™ and MoonRize™, to its channel partner program. Telarus can […]

Evolve IP Acquires Netherlands-Based Cloud Communications Provider Mtel

August 2, 2017 / jbrooks

Acquisition of Leading European Contact Center and Unified Communications Firm Continues Company’s Global Expansion WAYNE, Pa.—August 2, 2017—Evolve IP, The Cloud Strategy Company™, today announced that it has acquired Mtel, a European cloud communications firm based in the Netherlands. The strategic purchase is part of the company’s ongoing growth strategy and will provide an increased […]

Evolve IP Delivers Industry-Leading Customer Satisfaction Scores

July 6, 2017 / jbrooks

Hires SVP of Customer Operations to Enhance Services Through International Expansion WAYNE, Pa.—June 29, 2017 – Evolve IP, The Cloud Strategy Company™, today announced the results of a series of customer satisfaction and net promoter score (NPS) surveys that quantified the company’s success in delivering outstanding customer satisfaction. Additionally, the company has hired Art Gairo as […]

WhatsApp as a Customer Contact Channel in the Online Contact Center

/ Evolve IP

The multichannel contact centre solution Online Contact Center can from now on be expanded with the customer contact channel WhatsApp. You will have one user interface with all relevant customer contact channels and the ability to make uniform reports. WhatsApp has 10.9 million active users in the Netherlands, 7 million of which use the app […]

TMC’s coverage on Evolve Contact Suite

July 5, 2017 / jbrooks

An optimal call center is one that effectively routes calls, looks into data analytics & business intelligence, and efficiently manages their workforce; another critical element that helps improve customer experience significantly is a multi-channel contact center solution. In fact, recent research suggests that millennials and gen Xers like to use their preferred method to communicate with contact […]

SRK Rechtsbijstand Starts Using a Cloud Communication Environment

July 3, 2017 / Evolve IP

SRK Rechtsbijstand has exchanged their outdated Avaya systems for one integrated cloud communication environment from Evolve IP. This solution consists of the following services: Online Contact Center, Online Routing Manager and Online Business Telephony. With expert lawyers and legal professionals, SRK Rechtsbijstand supplies legal assistance to the customers of seven health insurance companies and insurance […]

Monet Software’s coverage on Evolve IP’s Contact Center Solution

June 29, 2017 / jbrooks

The overwhelming majority of call centers are faced with staffing issues and the challenge of meeting service levels while controlling costs. Monet Software, a workforce management solution provider, recently announced their strategic partnership with Evolve IP to address the demands from mid-level and enterprise contact center customers. This partnership will save contact center managers from […]

Evolve IP Named As A Visionary In The Gartner 2017 Magic Quadrant for Disaster Recovery as a Service (DRaaS)

June 28, 2017 / jbrooks

Evaluation Based on Completeness of Vision and Ability to Execute WAYNE, Pa. — June 28, 2017 – Evolve IP, The Cloud Strategy Company™, today announced that it has been recognized for the second consecutive year in Gartner’s Magic Quadrant for Disaster Recovery as a Service (DRaaS). As noted in the report, Evolve IP was named in the […]

Change in Charging Rules for Customer Service

June 26, 2017 / Evolve IP

You still pay extra for 0909 and 0906 numbers, but for 0900 service numbers, used by over 19,000 customer service departments in the Netherlands, this has changed. Currently, companies can charge an information charge of up to €1 per call on top of the normal call charges. On March 2nd, the European Court of Justice […]

Evolve IP Announces Comprehensive Solution for Multichannel Contact Center Management

/ jbrooks

Evolve Contact Suite Addresses Demand for Customer Interactions across Social Media, Text, Web Chat and More WAYNE, Pa.—June 26, 2017 – Evolve IP, The Cloud Strategy Company™, today announced the release of Evolve Contact Suite, a comprehensive multi-channel solution for its award-winning contact center. The suite delivers significant new capabilities and customizable, integrated tools that contact […]

Gone Are the Days of Standard Management Tasks for Your Communication Environment

June 22, 2017 / Evolve IP

There is nothing better than developing new IT solutions that support the core business processes of your organisation. This way, you can help your organisation distinguish itself from the masses. Unfortunately, you don’t have the time to do this as there are constantly other priorities and you have to keep the existing legacy environment up […]

Beter Horen has chosen Evolve IP as a partner for its communication environment.

June 15, 2017 / Evolve IP

Soon, the headquarters, customer service department, and the 180 Dutch branches will start to use Evolve IP’s cloud services. Beter Horen is part of the Amplifon Group, the worldwide market leader in personal hearing devices: ‘Bringing sound to life’. In the Netherlands, Beter Horen offers the best possible service for people with questions about their […]

Executives and IT Professionals Seek Single Cloud Services Provider; Cloud Deployment Strategy Needed To Mitigate “Cloud Sprawl”

June 12, 2017 / jbrooks

Evolve IP Survey of 1,500+ Professionals Reveals Need for Unified Approach, Preference of Cloud for Data Security and Lack of Knowledge Around SD-WAN WAYNE, Pa.—June 12, 2017 –– Nearly seven in 10 executives and over half of IT professionals revealed that they would prefer having a single cloud services provider handling their varied hosted deployments […]

NIP Uses Online Business Telephony

June 5, 2017 / Evolve IP

The Dutch Institute for Psychologists (NIP) introduces the new way of working and found the communication solution to achieve this in the Evolve IP Online Business Telephony with contact centre functionality. With the use of this cloud communication environment, the biggest industry association for psychologists in the Netherlands enables its employees to easily organise their […]

Evolve IP and Monet Software Partner to Improve Workforce Management for Contact Centers

May 26, 2017 / jbrooks

Integrated Platform Improves Service Levels and Productivity, Provides Analytics that Drive Insight-based Business Decisions and Rapid ROI WAYNE, Pa.—May 26, 2017 – Evolve IP, The Cloud Services Company™, today announced a partnership with Monet Software and the release of a unified, cloud-based Contact Center and Workforce Management (WFM) platform, combining Monet’s WFO Live service and […]

Evolve IP Knowledge Session 2016: Experiences from Our Visitors

May 22, 2017 / Evolve IP

Laura Saraceno and Erwin Schreuders (CBR) are glad they came to the meeting. ‘Anders Jansen is totally right when he says that as an organisation, we should be more open to the customer, and not so stuck in our own processes. But that won’t be easy at the CBR: we are an organisation that is […]

Evolve IP Acquires Arizona-Based Cloud Services Provider Azzaron, Inc.

May 19, 2017 / jbrooks

Provider of Cloud Computing Services for Veterinary, Construction and Legal Markets Joins Inc. 500|5000 Cloud Services Company WAYNE, Pa.—May 19, 2017—Evolve IP, The Cloud Services Company™, today announced that it has acquired Azzaron, Inc., a Workspace as a Service provider located in Mesa, Arizona. The strategic purchase, Evolve IP’s 10th acquisition, is part of the […]

Evolve IP Awarded Veeam Platinum Partner Status

May 15, 2017 / jbrooks

Integrated Business Collaboration Services and IP Phone System Honored for Exceptional Innovation WAYNE, Pa.—May 15, 2017– Evolve IP, The Cloud Services Company™, today announced that the company has been awarded Platinum status in the Veeam® Cloud & Service Provider (VCSP) program, indicating Evolve IP’s ability to deliver Veeam-powered availability services as part of its award-winning […]

Evolve IP Named A Top Technology Employer By The Philadelphia Business Journal

May 3, 2017 / jbrooks

WAYNE, Pa. May 3, 2017 — Evolve IP, The Cloud Services Company™, today announced that the Philadelphia Business Journal has named it one of the region’s top technology employers. The listing of firms includes tech bellwethers such as SAP, CAI and Unisys, and also includes a number of Evolve IP’s high-technology customers in the mid-Atlantic […]

Evolve IP Awarded With 2017 Unified Communications Product of the Year

April 28, 2017 / jbrooks

Integrated Business Collaboration Services and IP Phone System Honored for Exceptional Innovation WAYNE, Pa. April 28, 2017 — Evolve IP, The Cloud Services Company™, announced today that TMC and Internet Telephony Magazine have named Evolve IP’s unified communications platform as a 2017 Unified Communications Product of the Year Award winner. This marks the 6th time […]

Carinova Uses Team Contact

April 27, 2017 / Evolve IP

Carinova is an organisation with strong, local roots. For the home care department, Evolve IP supplies its accessibility service Team Contact to 70 independent teams. With this service, Carinova offers its customers maximum accessibility by phone. With around 4,000 employees, Carinova is active in three care areas: home care assisted care and domestic help. The […]

Extra Security with Two-Factor Authentication

April 19, 2017 / Evolve IP

Are you using the Online Routing Manager and do you want to add an extra security level to your management portal login? Evolve IP offers the option of logging in via two-factor authentication (2FA). Your administrators normally log in using a username and a password. With 2FA, an extra security step is added in the […]

Apetito Uses Cloud Contact Center Solution

April 17, 2017 / Evolve IP

Meal service Apetito uses Evolve IP’s Cloud Contact Center Service. This way, the organisation is optimally accessible and can offer their customers a better service. It also has a real communication partner in customer contact with Evolve IP. Apetito, specialised in meal services, has more than 50 years of experience in cooking meals and developing […]

Sabewa Zeeland uses Evolve IP’s Cloud Contact Center Services

April 12, 2017 / Evolve IP

Taxation association Sabewa Zeeland has been using Evolve IP’s Cloud Contact Center Services for a couple of months. This way, the organisation has optimum accessibility and can easily make adjustments themselves. Furthermore, Sabewa Zeeland now has a real communication partner for customer contact. Sabewa Zeeland takes care of the levy and collection of water board […]

Evolve IP Announces Availability of the Global Evolved Office (GEO)

April 10, 2017 / jbrooks

The Cloud Services Company™ Continues Global Expansion With New Product Offering and Support and Development Office WAYNE, Pa. April 10, 2017 – Evolve IP, The Cloud Services Company™, today announced the release of the Global Evolved Office (GEO), its international Unified Communications as a Service (UCaaS) product suite. GEO provides the same feature rich calling […]

Financial Industry IT Professionals and Executives Believe Data is Safer in the Cloud than On-Premises

April 6, 2017 / jbrooks

Evolve IP Survey of 110+ Credit Union, Banking and other Financial Professionals Reveals Cloud Growth, Compliance Needs and Deployment Trends WAYNE, Pa.—April 6, 2017 –– Financial industry IT professionals and executives believe overwhelmingly that when facing hardware malfunctions, malicious attacks and environmental disasters, their organization’s data is safer in the cloud than on premises according […]

Evolve IP’s Gary Coben Recognized as 2017 CRN® Channel Chief

April 4, 2017 / jbrooks

WAYNE, Pa.—April 4, 2017 – Evolve IP, The Cloud Services Company™, announced today that CRN®, a brand of The Channel Company, has named Senior Vice President of Channel Services, Gary Coben, to its prestigious list of 2017 Channel Chiefs. The award marks Mr. Coben’s 2nd consecutive recognition as one of the top leaders in the […]

Healthcare IT Professionals and Executives Believe Data is Safer in the Cloud than On-Premises

March 21, 2017 / jbrooks

Evolve IP Survey of 180+ Healthcare Professionals Reveals Cloud Growth, Compliance Needs and Deployment Trends WAYNE, Pa.—March 21, 2017 –– Healthcare IT professionals and executives believe overwhelmingly that when facing hardware malfunctions and environmental disasters, their organization’s data is safer in the cloud than on premises according to a technology survey released today by Evolve […]

Become an Evolve IP partner

March 17, 2017 / Evolve IP

Evolve IP’s mission is to be the authority in the field of managing and monitoring customer contacts. Evolve IP wants to achieve this mission with Software as a Service (SaaS) customer contact services. With hundreds of medium and large clients, over 25 years of experience in the world of customer contact, and more than 100 […]

HIPAA Journal’s Coverage on Evolve IP’s Research Publication

March 16, 2017 / jbrooks

Email credentials are a valuable resource for cybercriminals. On occasion, a hacked email account can be used to obtain sensitive data and the email account can be used to gain access to healthcare networks. According to a study published by Evolve IP, 63% of date breaches in the US occur as a result of compromised […]

Healthcare Informatics Coverage on Evolve IP’s Research

March 10, 2017 / jbrooks

Healthcare Informatics recognizes Evolve IP as a provider of HIPAA-compliant, HITRUST-audited cloud and hybrid cloud services and the article continues by sharing some key findings from the study conducted by Evolve IP on 1000 healthcare organizations. The study helps to illustrates the need for proactive threat monitoring coupled with near real-time disaster recovery solutions to prevent […]

Study: Healthcare Organizations Are Top Targets for Hackers – 68% Have Compromised Email Credentials

March 8, 2017 / jbrooks

Evolve IP and ID Agent Shed Light on the Dark Web and How Healthcare IT Leaders Can Survive in the World of Email-Based Attacks WAYNE, Pa.—March 8, 2017 – Evolve IP, The Cloud Services Company™, today released the results of a study of Dark Web email vulnerabilities in the healthcare industry. The research, conducted in […]

Evolve IP EU is ISO-Certified

March 7, 2017 / Evolve IP

Evolve IP EU has been ISO 27001-certified since the beginning of 2014. This means Evolve IP EU keeps full control of confidential (business) data. After a thorough examination of QMS International, Evolve IP EU passed with flying colours. Information Security ISO 27001 is an internationally recognised standard for the Information Security Management System (ISMS). The […]

Optimum Accessibility for Home Care Teams Lelie Zorggroep

February 26, 2017 / Evolve IP

Lelie Zorggroep has a broad offer of home care solutions. Within the home care department, Evolve IP delivers an accessibility solution to ten self-organised teams. Care at Home A little while ago, the Lelie Zorggroep started working on self-organising teams within their home care concept, in which more than 1,600 employees are active. Experience has […]

Evolve IP Signs TBI as Master Partner

February 23, 2017 / jbrooks

Leading Third-party Distributor to Offer Evolve IP’s Full Suite of Award-winning Cloud Computing and Cloud Communications Services WAYNE, PA. — February 23, 2017 — Evolve IP™, The Cloud Services Company™, today announced that TBI, a leading provider of third-party technology solutions, is now offering Evolve IP’s complete suite of award-winning cloud services including: disaster recovery (DR), virtual […]

Evolve IP and Nimble Storage Partner to Bring HIPAA-Compliant / HITRUST-Audited Cloud Services to Healthcare Organizations across the United States

February 16, 2017 / jbrooks

Partnership allows an easy way to deploy on-premises Nimble Storage flash arrays supported by robust cloud infrastructure for hybrid cloud, backup, and disaster recovery solutions. WAYNE, Pa.— February 16, 2017 —Evolve IP, The Cloud Services Company™, today announced a partnership with Nimble Storage that provides healthcare organizations with an easy way to deploy on-premises Nimble […]

Healthcare IT News Covers Evolve IP / Nimble Partnership

February 15, 2017 / jbrooks

A key business driver for this partnership is the fact that healthcare organizations’ demand for secure, HIPAA-compliant cloud services, is at an all-time high. The partnership allows healthcare organizations ease of deployment to on-premise Nimble storage flash arrays that are supported by HIPAA-compliant and HITRUST-audited. This means that healthcare companies can easily leverage Evolve IP’s HIPAA and […]

Evolve IP DRaaS Solution Recognized in Gartner’s Critical Capabilities Report

February 13, 2017 / jbrooks

WAYNE, Pa. February 13, 2017 – Evolve IP, The Cloud Services Company™, today announced that its Disaster Recovery as a Service (DRaaS) offering was chosen for inclusion in Gartner’s 2016 Critical Capabilities for Disaster Recovery as a Service. Gartner included Evolve IP amongst 20 providers. Vendors in the report were evaluated based on four use […]

Evolve IP Named A Top Cloud Computing Company In Forbes and CRN

/ jbrooks

Ranked #3 for Cloud Infrastructure Companies Behind Google and Microsoft WAYNE, Pa.—February 13, 2017– Evolve IP, The Cloud Services Company™, today announced that the company was noted in Forbes and CRN as one of the ‘Best Cloud Computing Companies and CEOs To Work For in 2017’ and The ‘100 Coolest Cloud Computing Vendors of 2017’ […]

Evolve IP Nominated For Technology Company of the Year by PACT

February 1, 2017 / jbrooks

Nomination Follows 2016 Inclusions in the Inc. 500 | 5000, the Deloitte Technology 500, the Philly 100 and Previous Recognition as Emerging Technology Company of the Year by PACT WAYNE, Pa.—February 1, 2017– Evolve IP, The Cloud Services Company™, today announced that the company has been nominated for Technology Company of the Year by the […]

Evolve IP Completes PCI DSS Validation on the Evolve IP Compliance Cloud™

January 31, 2017 / jbrooks

WAYNE, Pa. January 31, 2017 – Evolve IP, The Cloud Services Company™, today announced that it has achieved Payment Card Industry (PCI) Data Security Standard (DSS) compliance covering all 12 sections of the PCI DSS. The validation is part of the Evolve IP’s ongoing development of the Evolve IP Compliance CloudTM which also supports compliance […]

Evolve IP Listed in Gartner’s Market Guide for Desktop as a Service

January 27, 2017 / jbrooks

WAYNE, Pa. January 27, 2017 – Evolve IP, The Cloud Services Company™, today announced that it has been included in the 2016 Gartner Market Guide for Desktop as a Service (DaaS). The Market Guide, which lists 10 DaaS providers in North America, is intended to provide more understanding of the DaaS market and its offerings. […]

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