
These are the top trends among Credit Union CEO’s and Executives:
- 31% of execs are planning to invest in new technologies to be better prepared for regulatory compliance initiatives
- 33% say upgrading and simplifying core tech programs is the most important IT investment for improving the customer experience
- 63% of Credit Union execs surveyed cited regulatory risk as a top concern
- 97% of financial services CEOs see innovation as a key priority for growth
- 69% of Credit Union CEOs expect to spend more on technology
- 150 million US adults will be using mobile banking in 2018
Additional Findings
- Happy Customers: 63% of credit unions want to use technology for better member service
- Regulation: 72% of credit unions reported ongoing regulatory compliance challenges
- Member Experience: Regardless of asset size, large and small credit unions alike must begin developing a cohesive vision for member experience
- Priorities: 21% of credit unions rank risk data aggregation as a top IT investment priority
- Technology Use: 57% credit unions want to use technology for better efficiencies
- Favoritism: 89% of credit union members favor a credit union over a bank
- Risk Management: Fewer than 1 in 5 credit unions believe their organizations have a comprehensive risk management program in place
To download the full infographic, visit http://www.evolveip.nl/lp/credit-union-top-trends
Categories: Cloud Computing Credit Union