Keeping it Simple: How to Maximize the Digital Communication Dividend
Easy Street – that’s where we all want to be right?
Where everything seems simple and uncomplicated. Where all our boxes are ticked, and all the many components of our lives seem to click and reward us.
However, in today’s fast-paced world, ‘easy’ is often difficult.
There can often be too many potential routes to where we want to get to. Too many distractions. Too many paths to navigate. Too many choices to make. Worst case scenario? The effort needed to tame all of that complexity is simply too great and we make do with compromise.
Of course, in business, technology has made things complex. Effective communication in particular has become much more than simply making a phone call or sending an email. To provide the kind of service that keeps customers coming back, businesses must provide EVERY channel via which to engage. And, for their employees, they must ensure that the process is frictionless and fast.
At EvolveIP UK, we are obsessed with ‘easy’.
Our solutions and services are designed to ensure that our network of partners can procure, sell and deploy them with just a few clicks AND that THEIR customers can effortlessly reap the game-changing rewards from minute one.
Our Anywhere Product Suite is a perfect example.
Available in Microsoft Teams and Cisco Webex flavours, it is an a la carte set of pay-per-user, added value functionalities that cleverly centralises every component of a modern, fit-for-purpose communication ecosystem.
So that’s collaboration technologies such as Call Recording and Business Insights; integration technologies such as API Integrations and AI Studio; and regulatory compliance technologies such as our Secure Call PCI solution.
Plus, they all dovetail seamlessly with our wider CCaaS and UCaaS offerings – that’s voice calling, omnichannel messaging, CRM integration, Fixed Mobile Convergence, contact centre functionality, and AI-powered Interactive Voice Response (IVR) capability.
All in one place. Easy.
Our partners and their customers can have it all or they can cherry pick just what they need. We support with marketing, onboarding, training, deployment, and adoption. There’s a user portal too, for easy DIY set-ups, changes, and updates.
The gains for end user organisations are everywhere. Operating costs slashed, the communication experience enhanced, customer satisfaction improved, and employee efficiency boosted. And, for our partners, a larger customer wallet share and increased stickiness means long-term growth is assured.
Sure, the technologies themselves must be smart enough to deliver on their transformational promises. After all - for businesses of all types and sizes - responding to the communication demands of today’s discerning customer is about as important as it gets.
However, ultimately, it is the ease with which the wider modernisation dividend is realised that really drives success.
We like to think that our expertise and experience can help all parties maximise all aspects of that giant opportunity.
