Categories
7 Strategies to Improve CX of Contact Center Chat
An Overview of Contact Center Reporting Metrics — Outbound
Best Practices for Omnichannel
Benefits of Customer Feedback at the Agent Level
Always Learning: 6 Tips to Keep Agent Training Ongoing
What is Unified Communications?
Why You Need an Auto Attendant
Benefits of Unified Communications Technology
What You Need to Implement a VoIP Phone Business System
7 Causes of Call Center Attrition
Your essential IT ally for the enterprise hybrid workforce.
International accounting firm increases productivity by 30% during COVID with fully integrated Work Anywhere™ solutions.
Everything was flowing, everyone's connecting...Just seamless! And everything just worked. We haven't been down since we went remote."
– Chief Information Officer, Friedman, LLP
One of the nation’s largest and fastest-growing dermatology businesses estimates savings of $6.45 Million over 5 years
Evolve IP’s digital workspaces have allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits."
– Jeff Francis, Vice President of IT USDP
International Law Firm Drives Communications Reliability Across 60+ Worldwide Locations and Saves Over $300,000 a Year
That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!"
– Ken Schultz CIO of Ogletree Deakins
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