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Shorter Conversations with CRM Integration

May 23, 2017 / Evolve IP

Do you use CRM or ticketing systems for registering your customer contacts? And do your contact centre employees have to keep switching between applications to find the right customer data? Save this time!

When you integrate CRM or ticketing systems with your Evolve IP customer contact solution, you’ll know who is on the phone and why. This reduces the processing time of incoming calls by 20%. And because you are not constantly switching between applications, the chance of mistakes is reduced.

A good conversation starts before the phone rings

Based on the caller’s phone number and choices in the voice response system (IVR), relevant data are automatically looked up in your systems and presented on the employee’s screen. Even before the phone rings!

Advantages:

  • Up to 20% shorter conversations
  • Prevent irritation in both employees and customers
  • Available for everyone with customer contact
  • Standard integrations with well-known CRM and ticketing systems: Salesforce, Microsoft Dynamics, Zendesk and Skype for Business.

 

Categories: Call Center
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