Not Your Average Contact Center Solution
Evolve IP’s contact center, also known as the Evolve Contact Suite provides all of the features you need to run a world-class contact center and since it’s delivered in the cloud you won’t have to play catch-up when new technologies emerge. We integrate with the applications you already use making deployment simple, and we build custom solutions that make your team more effective.
Most importantly, our strategies are delivered by contact center specialists, who understand your concerns, have been in your shoes and will design the optimal solution that meets your organization’s unique needs.
Evolve Contact Suite’s advanced features provide contact center leaders with powerful real-time control & visibility of their agents along with rich operational insights. From quality management to customer surveys to CRM integration to business intelligence, our solution offers tools that streamline agent interactions & enhance customer experience.
The Evolve IP Compliance CloudTM
In our recent survey of over 500 IT professionals and executives, 67% of respondents reported having a compliance requirement need.
Evolve IP has worked with two of the top 3rd party compliance auditors, Grant Thornton and Ernst & Young, to enable customers to extend their compliance to our certified compliant cloud.
To achieve our 3rd party audit results, and ensure our clients’ compliance, we created a test enterprise and deployed all of our solutions to them in The Compliance Cloud. We then had auditors go through the exact same audit process your business does ensuring that your audits will be painless – at least when it comes to your cloud services.
We sign BAAs and deliver the documentation that our competitors cannot.
- HIPAA / HITRUST, PCI-DSS, SOC 3
- PCI includes all 12 sections
- Currently working on FINRA and FFIEC
The Compliance Cloud includes true client isolation, encryption in transit and at rest, private VLANs, firewalls and more.