Cardiff – September 2025
Evolve IP has developed a powerful new partnership with customer experience automation (CXA) specialist Talkdesk, to enable its partners to adopt the latest contact centre technology trends.
The global cloud collaboration company generated unprecedented growth and attracted even more new partners last year. Now, it’s hailing 2025 as the ‘year to sell’ with new technology partners, combined with enhanced levels of reseller support.
Talkdesk will give Evolve IP’s partners the power of CXA, enabling new ways to accelerate revenue and cut costs. By replacing disconnected workflows with coordinated, multi-agent orchestration, CXA enables contact centres to deliver faster resolutions, capture more sales opportunities, and drive higher customer lifetime value –
without the complexity of traditional systems.
Evolve IP Solutions Director, Scott Rixon, says reselling partners can access the complete Talkdesk portfolio and explained: “Talkdesk CXA is fully integrated into the Evolve IP platform, and we expect to get early value from three key AI components of CXA: Talkdesk Navigator, Autopilot, and Copilot.”
Time is now
He added: “More and more of our partners are looking for more advanced contact centre solutions and interest is growing on a weekly basis with dozens of demos. AI is the future and Talkdesk offers a comprehensive portfolio of agentic AI-powered customer experience solutions. Now is the time for our partners to get on board.”
Scott concluded: “2025 is proving even bigger and better, as we continue to raise the bar in customer satisfaction and product innovation – to connect businesses and empower partners.
“We recognise the importance of partnerships, which is a key cornerstone of our ethos and evolution. Partnerships help create best-of-breed solutions, and can unlock new doors, opportunities, and deliver greater customer value and service. The new partnership with Talkdesk represents another important step forward on this continual journey.”
Scott Baron, channel manager, UKI and Nordics at Talkdesk, emphasised: “It is an honour to work with Evolve IP to help their partners transform customer experience through the power of Talkdesk CXA. Evolve IP shares our commitment to delivering innovative CX innovations that help partners accelerate revenue and reduce costs, and we look forward to doing more together.”
