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Hospitality Evolved

Deliver a World-Class Communications Solution For Your Clientele, Staff and Hotel Management.

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Purpose-Built® for Hospitality

Why The World’s Leading Hotels Choose Hospitality Evolved

From Hong Kong to Italy to the United States, the world’s most well-known and respected hotels have selected Evolve IP’s hospitality solution to ensure a complete end-to-end connected guest experience, whilst increasing staff productivity and improving the customer journey to all hotel services.

Our crystal-clear HD Voice calls reach you when you want, where you want, how you want, and on the devices you want. Whether it’s a desk phone, roaming the premises on a cordless phone, working from a home office or even out on the road on your own mobile phone, you never have to miss a call.

Beautiful hotel receptionist on a phone call looking at the bookings on system smiling very happy

What does Hospitality Evolved Deliver to the Hotel?

Our carrier-grade hosted telephony services offer a full transition to the Cloud. This can either fully replace the existing on-premises telephony PBX with no effect to service or simply replace the ISDN circuit by utilising our SIP Trunking 2.0 option. We have flexible options to support the hotel’s own transition timeframe and budgets in moving to the cloud, by ensuring all assets are fully utilised. Evolve IP is “Cloud first but not only”

If your hotel is part of a chain of hotels, the solution will enable extension dialing between locations utilising HD Voice quality calling from hotel to hotel. There are many benefits for hotels moving to the cloud which include the ability to centralise key services or overflow calls from one hotel to the next during business periods. Each staff member has the ability to have more than one device to receive or make calls whilst at their desk or mobile around the hotel to ensure they never miss a call.

Once you migrate to Hospitality Evolved, all staff members will have the ability to collaborate by not just utilising voice but to also take advantage of all the benefits of our cloud PBX solution, i.e. Instant messaging, presence and HD Video calling be it one to one or one to many. In addition, staff members can also screen share documents to increase productivity and therefore save time and avoid unnecessary travel time.

Solutions

Collaboration

Your employees are the most important drivers of happy clientele and repeat business – the ultimate measure of your success. With Evolve IP’s integrated collaboration solution you can enable inter and intra-hotel teamwork and facilitate the kind of superior communication that results in greater satisfaction and better results. From Microsoft Teams to Cisco WebEx to UC-One we provide the hospitality industry with the world’s leading collaboration services.

Contact Centers

Provide a ‘WOW!’ customer experience for your clientele and agents with Evolve IP’s analyst-acclaimed omnichannel contact center solution. Named to Gartner’s CCaaS Magic Quadrant three years running, our integrated contact center platform will be Purpose-Built® for your hotel with all of the features you need to run a world-class call centre. From Web chat to social interactions to intelligent virtual agents hotels using Hospitality Evolved ensure the ultimate in customer satisfaction.

Fraud Management

Leveraging Sentry, an industry-leading fraud management solution, Hospitality Evolved monitors and reports any suspicious activity enabling hotels to identify and thwart attacks on their telecom systems. SENTRY is based on historical spending patterns and works in two stages: the first triggers alerts showing the average daily spend threshold is being breached, highlighting a potential threat of fraudulent activity or inflated call traffic. The second stage lock downs the customer group affected by implementing an Outgoing Calling Plan profile that disables further calls.

emergency

Emergency Calls & E911

All hotels using Hospitality Evolved are fully-compliant with regulations around emergency calling and E911.  Local breakouts are available by country and staff notifications are delivered via a Jazz voice message and pop-up. Emails are also sent automatically via a pre-determined address.

Key Functions of Hospitality Evolved

Market leading Omni Channel Call Centre – with full analytics for every call, live wallboards and scheduled reports

Keep existing bedroom phones – to reduce cost and ease migrations to the cloud

Collaboration – Microsoft Teams and Webex Teams full integration for all front of house staff.

Leading SIP Phones – supported from Bedroom to reception

Carrier-grade – never miss a call with built in Business Continuity

Mobile workforce –  work on any device

Key Features of Hospitality Evolved

  • Call Recording – Fully PCI, MFIDII with AI secure payments
  • Call Analytics – Real time analytics giving insight into business calling trends
  • Integrations – CRM and other bespoke integrations into over 300 applications
  • Intelligent Virtual Agents (IVA) – Leverage our AI technology to deliver huge ROI and increase customer satisfaction. SMS Surveys, SMS directions and email campaigns and AI with natural language to reduce staffing costs.
  • Contact Centre (CC) – UC Omni Channel for your customer service representatives
  • Automated Disaster Redirect – Automatically failover in the event of loss of connectivity
  • Open competitive calling plans, bundled or metered
  • Tight Service level agreements delivering 5 x 9 carrier voice
  • Porting supported in over 30+ countries and new DID’s available in 72+ countries
  • Full E911 support in the US and emergency calling in over 30 countries
  • Automatic inclusive 24/7 Fraud management
  • SIP and Analogue phones supported including Fax
  • DECT and WiFi handset options
  • Open API’s and Developers to integrate and on-board new applications
  • Fit for future solution

About Hospitality Evolved

Hospitality Evolved is the only true carrier-grade telephony offering for the Hospitality market. Our analyst-acclaimed solution provides the global reach necessary to deliver a unified solution for hotel brands with domestic and international properties.  We utilise 15 global datacentres and multiple US and international carrier interconnects to bring best-of-breed applications to the hospitality market. We also offer hotel management and staff leading collaboration tools and a fully-featured, integrated omnichannel contact centre so hotels can deliver a world-class experience for their clientele.