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Credit Union 1 Improves Member Experience and Increases ROI with The Evolve IP OneCloud®

December 13, 2017 / jbrooks

Long-Term Partnership Compounds IT Investment with Decreased Costs, Improved Member Services and Greater Efficiencies for Multi-Branch Financial Institution

WAYNE, Pa.—December 13, 2017 Evolve IP, The Cloud Strategy Company®, today announced that Credit Union 1, which serves more than 100,000 members in Illinois, Indiana, and Nevada, has improved member service metrics and simplified their IT infrastructure by leveraging the Evolve IP OneCloud solution. Credit Union 1 initially implemented Evolve IP’s solutions in 2013, upgrading from 26 disparate branch-specific phone systems that created headaches for both members and the IT team. With Evolve IP, Credit Union 1 today also now realizes lower total cost of ownership, reducing communications costs by approximately $4,000 per month.

In the competitive and compliance-driven financial services industry, credit unions and banks battle for members and customers by offering a variety of incentives. However, service and support are often the key differentiators that drive long-term loyalty, so every touchpoint is critical. Evolve IP enables Credit Union 1 to provide members with an outstanding experience, helping to maintain its excellent reputation and drive growth.

Evolve IP’s cloud-based Unified Communications (UCaaS) solution provides Credit Union 1 with award-winning collaboration tools and crystal clear voice services, customized to fit the organization’s unique needs. Evolve IP’s solution also facilitates a dispersed contact center, providing integrated communications across all locations and alleviating the risk of relying on one location for all incoming calls.

Michael Hirt, Vice President of Information Systems at Credit Union 1, commented, “The ability to efficiently manage member calls helps us ensure customer satisfaction and improve member loyalty.” According to Hirt, “Evolve IP’s integrated cloud-based contact center streamlines operations by reducing overall maintenance and maximizing staffing. It’s easy to scale up for intermittent heavy call flows and then back down as Evolve IP’s call center dashboard delivers queue statistics and thresholds in real-time to a variety of devices, including our tablets and smartphones.”

“We are truly invested in our clients’ success and it’s been incredibly rewarding to watch  Credit Union 1 evolve and to have been a part of their growth since 2013,” said Tim Allen, Chief Sales and Marketing Officer and Founding Partner of Evolve IP. “Credit unions and banks have been somewhat behind other industries in their adoption of the cloud and Credit Union 1 has been a great pioneer and leader in the space. As more financial firms see the kinds of benefits realized by Credit Union 1 and are faced with increased competition and compliance requirements, we expect adoption to increase significantly over the next several years.”

One of the world’s fastest growing cloud strategy companies, today Evolve IP provides best-of-breed cloud solutions to more than 1,500 enterprises and to more than 350,000 users in virtually every industry including: healthcare, finance, veterinary, legal, insurance, construction, education, technology, travel, and retail. Many of the world’s most recognizable brands rely on the company’s Evolve IP OneCloud® strategy to migrate multiple integrated cloud computing and cloud communications services onto a single, unified platform including: identity management, disaster recoverycontact centersIP phone systems / unified communicationsvirtual desktopsIaaS, and more.

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