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Optimum Accessibility for Home Care Teams Pieter van Foreest

August 31, 2018 / Evolve IP

Pieter van Foreest offers a broad, flexible package of services for the elderly with regard to living, care, treatment and wellness. As of recently, Evolve IP supplies an accessibility solution for 25 self-managing teams within the home care department.

Pieter van Foreest is active in the areas of Delft, Midden-Delfland, Pijnacker-Nootdorp and Westland. The organisation has around 25 locations, offers home care, housekeeping and several other services. Around 3,400 employees work at Pieter van Foreest, and we can depend on the support of around 2,400 volunteers.

Nedap Connection

Because Evolve IP connects the duty-roster of the employees within the Nedap planning package, employees don’t have to think about individual accessibility any more. The moment a customer calls the phone number of the mobile neighbourhood team, he automatically gets transferred to the right mobile device of the employee on-call. If he is not able to answer, the call automatically gets transferred to a direct colleague or switchboard operator. This way, customers can reach the right employee via one phone number.

Accessibility Insights

With this clever solution, Pieter van Foreest gets the best insight into their accessibility by phone. The extensive reporting includes things like the number of calls and peak moments. Ultimately, the most important reason to set up this service is the improved customer experience for customers of Pieter van Foreest.

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