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TMC’s coverage on Evolve Contact Suite

July 5, 2017 / Evolve IP

An optimal call center is one that effectively routes calls, looks into data analytics & business intelligence, and efficiently manages their workforce; another critical element that helps improve customer experience significantly is a multi-channel contact center solution. In fact, recent research suggests that millennials and gen Xers like to use their preferred method to communicate with contact center agents – calls, text/SMS, email, web chat, web callback, and social media. TMC net recently mentioned how Evolve Contact Suite offers a customized solution to meet customers’ needs to meet those preferences.

To read the full article on TMC Net, follow the link.

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