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5 Best Ways to Improve Your Call Center Reporting & Analytics

Most businesses share the same goals, that is to improve customer experience, enhance productivity, and increase revenue. However aligning your contacts and reporting and analytics to your goal is not a simple walk in the park. In this video we provide you with a preview into the 24 minute webinar.

In this webinar, Vice President of Contact Center Solutions, Rich Fox talks about the 5 Best Ways to Improve Your Call Center Reporting & Analytics including:

  • What type of reports should be available to gauge the success of your contact center?
  • What are the key metrics & trends to review?
  • How often should they be reviewed?
  • How to identify when corrective action are required?
  • Finding the right balance when goals conflict
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