Akixi 3000 is Akixi’s omnichannel product allowing Akixi 3000 Supervisors to report on multiple channels of communication, with revision 2.0 bringing group email reporting to the omnichannel product. Groups within Akixi can include single or multiple channel types. When combined with the Agent’s ability to sign in and out of groups, this allows for greater flexibility in delivering the right contacts to the most appropriate agents in the relevant groups.