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CCI Health & Wellness Deploys HIPAA Compliant Cloud Services to Deliver Rapid, Reliable Healthcare

Multi-Site Healthcare Provider Leverages Award-Winning Cloud Solutions to Deliver Reliable, Patient Service and Improve Efficiencies

The Challenge

Every day, CCI is flooded with inbound calls to its 12 healthcare facilities. The legacy phone system was unable to keep up, and staff members struggled to manage and route lines across locations. Reliable communications and routing services are critical to serving patients operating the business.

The Solution

CCI Health & Wellness Services transitioned from an unreliable legacy phone system delivering low customer satisfaction to cloud-based solutions Evolve IP. With call volume and staffing challenges solved with solutions by Evolve IP, the organization has risen to new levels of patient care and business efficiency.

Overview

CCI Health & Wellness Services required a better solution to handle a high volume of inbound calls to its 12 healthcare facilities across the state. Evolve IP delivered solutions for reliable cloud communications management and efficient call routing to better serve patients rapidly and operate a fiscally sound business.

Customer Profile

CCI Health & Wellness Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience. Through integrated teams in a learning environment, the organization delivers high quality, affordable care to every patient at all stages of life.

CCI is staffed with more than 250 professionals to care for family health needs, including dental services. More 57,000 patients and their families benefit from CCI’s services and programs annually, and the organization operates Maryland’s largest Women, Infants and Children (WIC) program with 31,000 participants.

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