Request Information
+44 (0)203 326 0800

Ultimate Guide to Call Center Metrics that Matter Most

Anyone working in a call center knows how critical metrics are to a successful organization. However, many companies don’t know how to determine which metrics they need to focus on.

Evolve IP has created this guide to help call center professionals identify where to focus to maximize the value of their data.

Summary

There are many metric goals for a call center. Some of these metrics are captured in the phone system, others require additional systems or processes to collect data, and others require that you marry up the data from multiple systems to give you a holistic picture.

  • Business Drivers
  • Quality Management
  • Customer & Employee Satisfaction
  • Workforce Management (WFM)

Samples

 

Recommended For You
close

Contact Us

or Call +31(0)88 – 428 31 11
This site uses cookies for analytics, personalized content and ads. By continuing to browse this site, you agree to this use. Want to know more? Please check our privacy statement.
Close