Top 15 Questions to Ask Your Cloud Call Center Service Provider
There are many options for Cloud Call Center Service Providers out there. When you decide to take advantage of the many benefits the cloud offers your call center, you need to protect yourself by asking the right questions in the right way to potential service providers. Here are the top 15 questions you should be sure to ask.
- What is your underlying physical, network, and data center infrastructure? Do you have multiple data centers and locations? Top providers will have no single point of failure. They will have multiple data centers and diverse carriers and the ability to move calls to other carriers when needed.
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